1st September 2020 – COVID-19 – Latest update – OUR TRADE COUNTER IS NOW OPEN!

Dear Valued Customer,

We are delighted to inform you that our Trade Counter is now open, serving customers from 7am until 4.30pm.

Your safety and the safety of our staff are always paramount so new COVID-19 measures are in place. We have installed a Perspex screen across the Trade Counter and created a one-way system to enable social distancing. Customers are expected to wear a face covering at all times while in the shop.

As a small token of our appreciation for your loyalty and patience during this difficult time we will be giving away a free gift to every customer ordering from the Trade Counter until the end of September. * (one free gift per customer, while stocks last).

Our sales team are still taking orders on 020 8668 6666 Monday to Friday 7:30 – 4.30pm or you can email your order to [email protected].

We hope all our customers and their families stay safe and we look forward to seeing you soon.

Kindest regards

Gary Hyland
General Manager

 

12th June 2020 – COVID-19 – Latest update

Dear Valued Customer,

We would like to thank you for your custom and continued patience during these unprecedented times. We understand your difficulties and value your loyalty.

Here at Allmat, we are working very hard to stay fully stocked but you may have noticed that there are some national shortages, such as timber fencing products and plaster related products. This will improve as our suppliers continue to increase production – We will re-stock as soon as we can and will let you know once our stocks are full again.

You can arrange to collect your orders via our sales team on 020 8668 6666 Monday to Friday 7:30 – 5pm or you can email your order to [email protected]. Once we have received and processed your order, we can call you to arrange a convenient collection slot / estimated delivery time. Your safety and the safety of our staff are always paramount so unfortunately our trade counter will remain closed for now.

We hope all our customers and their families stay safe and we look forward to seeing you soon.

Kindest regards

Gary Hyland
General Manager

 

11th May 2020 – COVID-19 – Latest update, following the Prime Minister’s address – 10.05.20

Dear valued customer.

I hope you and your families are well and keeping safe.

Allmat will be re-opening – Tuesday 12th May with several new procedures in place. To ensure the safety of both staff and customers, we will NOT be opening the Trade Counter.

Customers will need to order by phone, email or via our website – allmat.co.uk, Please do not visit the store until you have either spoken to a member of our team or received a confirmation message. Once we have received your order a member of staff will call to confirm a time for collection and take payment.

Our sales office will be open – Monday to Friday 7:30am – 5pm. Please phone
020 8668 6666 or email [email protected]. We look forward to speaking with you soon. 

Yours sincerely

Gary Hyland
General Manager

 

3rd April 2020 – COVID-19 Update

Dear valued customer.

Due to the current circumstances, we have taken the government’s advice to remain closed to ensure the safety of both staff and customers. We apologise for any disruption this may have caused and aim to re-open as soon as we possibly can.

Continue to check this page for our latest updates. We will keep you informed as the situation changes.

Yours sincerely

Gary Hyland
General Manager

 

A MESSAGE FROM ALLMAT RE: COVID-19

Dear customer,

The safety of our customers, colleagues and the communities we serve is our number one priority. We are monitoring the changing situation very carefully and will make decisions daily to ensure we protect everyone during this difficult period.

FOLLOWING STRICT INSTRUCTIONS FROM THE GOVERNMENT 23/03/20; ALLMAT WILL BE COMPLETELY CLOSED UNTIL FURTHER NOTICE

We’ve taken the following steps as a business to help prevent the spread of Coronavirus:

  • Providing regular advice to colleagues on maintaining the highest hygiene standards
  • Increased hygiene measures on our premises including regular cleaning of handles, doors, surfaces, as well as hand sanitisers made available.
  • Advised sales colleagues not to visit customer sites but to be available to support via phone and email where possible. If a customer visit is essential, then social distancing rules should apply
  • Wherever possible, we’re no longer asking customers to physically sign for deliveries, instead our drivers will take a photo of the delivered items and sign on the customers behalf. An email to confirm the delivery has been made will be sent directly to customers

Continue to check this page for our latest updates. We will keep you informed as the situation changes.

Yours sincerely

Gary Hyland
General Manager

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